Just like all other electronic devices, you will find certain problems in Kindle Paperwhite as well. Problems like a frozen display or slow response is perhaps the most common these days. This is a problem that can frustrate anyone, but the good thing is that it can be resolved quite easily.
Here are the steps that you can follow to fix the issue:
ISSUE 1: An e-book stops responding or won’t open
If you find that your Kindle Paperwhite is not working properly or freezes frequently, then you need to try to restart the device. If this resolves the issue, then that’s fine, if not, how about doing a hard reset. If both the things didn’t work out for you, then your e-book file is corrupted. You will have to remove the file to see if it solves the issue or not. If you have purchased the book from Amazon.com, then you don’t have to worry because that book can be downloaded again. If you have downloaded the book from another source, then you may have to do the backup before removing the book. For more information, you can give a call at Kindle customer service number.
Here are the steps that you can do to remove the book from your Kindle Paperwhite;
- Go to home screen, tap and hold the file. You will see a pop-up menu with a plenty of options.
- You will now have to select ‘remove from device’ option. Once you tap on this option, that particular file will be removed.
- It’s time to restart your Kindle Paperwhite. For that, you can press and hold the power button for approximately one minute if you are using 1st Gen Kindle Paperwhite. If you happens to use 2nd Gen Kindle Paperwhite, then just press and hold the power button for 10-15 seconds.
You should try some other book to make sure that the problem is in one particular book and not all. If none of the books is working, then please take Kindle help.
ISSUE 2: Kindle Paperwhite is extremely slow and freezes at times
If the device is working way too slowly and also getting frozen frequently, then you can try doing a soft reset or a hard reset. This could resolve the issue.
- You have to tap the ‘menu’ button followed by ‘settings’ option.
- Tap ‘menu’ button again and then tap ‘restart’.
The device will restart and the problem will resolve, but if not, then you can try doing hard reset or get in touch with Amazon Kindle support.
In order to hard restart your Kindle Paperwhite, you need to:
- Press the power button and hold it for 45 seconds. If you are using 2nd Gen device, then 10-15 seconds are good enough. Your Kindle Paperwhite screen will go blank.
- Again, press the power button. Don’t press and hold because this time, you are just taking your device out of the sleep mode.
You will see the start-up screen, which means that the device has successfully undergone hard reset. Now, the problem of slow Kindle should get eradicated, but if it doesn’t, then you will have to take the help of Kindle com support. A good news is that there are many 3rd party Kindle support providers available online, so you can take their help as well, if you want.
Or, you can simply go to www Kindle com support, which is the official site of the company and know the reason for both the issues that we have discussed above. But, people have been able to get their Kindle Paperwhite back to its working state by following the steps that are mentioned in this blog post.